Frequently Asked Questions

What is Editoya?

Editoya is an AI-powered image editing platform that provides professional-quality tools for background removal, image resizing, compression, and watermarking. All tools are accessible through a simple, unified interface.

How does the AI background removal work?

Our AI uses advanced machine learning models trained on millions of images to automatically detect and remove backgrounds. It understands image content and creates precise cutouts without manual intervention.

What image formats do you support?

We support JPG, PNG, and WebP formats. You can upload images up to 50MB in size. Processed images are typically delivered in PNG format for best quality.

Is my data secure?

Yes, we take security seriously. All images are processed securely and are automatically deleted after the retention period. We use enterprise-grade encryption and follow strict privacy policies.

What's included in the free plan?

The free plan includes:

• 3 image edits total
• Access to all editing tools
• Watermarks on processed images
• Basic support

What does the Pro plan offer?

The Pro plan ($9/month) includes:

• Unlimited image edits
• No watermarks on processed images
• Priority processing
• Priority support
• Extended file retention (90 days vs 30 days)

Can I pay per download instead of subscribing?

Yes! If you don't want a subscription, you can pay $1 per processed image download. This is perfect for occasional users who don't need unlimited access.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Your Pro features will remain active until the end of your current billing period, and you'll revert to the free plan.

Do you offer refunds?

We don't offer refunds for partial months or unused services. However, if you're not satisfied with our service, please contact our support team and we'll work with you to resolve any issues.

How long does image processing take?

Most images are processed within 10-30 seconds, depending on the file size and complexity. Pro users get priority processing, which is typically faster.

What's the maximum file size I can upload?

You can upload images up to 50MB in size. For larger files, we recommend compressing them first or using our image compressor tool.

How long are my processed images stored?

Free users: 30 days. Pro users: 90 days. After this period, images are automatically deleted from our servers for security and privacy.

Can I process multiple images at once?

Currently, you can process one image at a time through our web interface. We're working on batch processing features for Pro users.

Do you have an API?

API access is available for enterprise customers. Contact us at business@editoya.com for more information.

Do I need to create an account?

You can try our service without an account (1 free edit total), but creating an account gives you 3 free edits total and access to additional features like usage tracking and templates.

How do I track my usage?

Logged-in users can view their usage statistics in the dashboard, including total edit counts and download history.

Can I save my processing settings as templates?

Yes! Pro users can save their processing settings as reusable templates, making it easy to apply the same settings to multiple images.

What happens if I reach my edit limit?

When you reach your edit limit, you'll see a message prompting you to upgrade to Pro for unlimited edits.

How can I get help if I'm having issues?

You can contact our support team at support@editoya.com or use our contact form. We typically respond within 24 hours.

What if the AI doesn't remove the background correctly?

While our AI is highly accurate, some complex images may require manual touch-ups. You can try adjusting the image or contact support for assistance. We're continuously improving our AI models.

Can I request new features?

Absolutely! We love hearing from our users. Send feature requests to features@editoya.com or use our contact form.

Do you offer custom solutions for businesses?

Yes! We offer custom solutions for businesses with specific needs. Contact us at business@editoya.com to discuss your requirements.